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2020 Christmas & New Year order information
We'd like to wish all our customers a Merry Christmas and a Happy New Year!
Our last order dates and opening times for the Christmas and New Year period are listed below. Orders can be placed online at any time - we will ship the order as soon as we're open.
Unfortunately we're not accepting phone orders at the moment.
We'd recommend ordering a few days before the last possible dates listed below, to avoid disappointment.
For more COVID-19 related information please see this page.
If you require your order before Christmas, please make sure the items you order are listed as 'in stock' on the website. Depending on the delivery service you choose at the checkout, your order needs to be placed before the times and dates listed below:
Please note, these are the latest possible dates for postage that the delivery services expect to be able to deliver in time for Christmas.
We would strongly recommend placing your order before these dates if possible, as bad weather, COVID-19 related issues or any problems with the delivery services could cause additional delays.
The table below shows details of which days we are open, and expected delivery times for orders placed before our order cut-off times on each day if you place an order with a next-working-day service (and the order is not being delivered to a 'highlands & islands' destination).
Please note, although the postal and courier services are operating between Christmas and New Year, there may be backlogs in their systems, which may cause a slight delay to next working-day deliveries.
If you urgently need an item between Christmas and New Year we recommend ordering for delivery before Christmas.
All deliveries will resume as normal on Tuesday January 5th.
Please click here to return to the home page, or here to return to your shopping basket.
We'd like to wish all our customers a Merry Christmas and a Happy New Year!
Our last order dates and opening times for the Christmas and New Year period are listed below. Orders can be placed online at any time - we will ship the order as soon as we're open.
Unfortunately we're not accepting phone orders at the moment.
COVID-19 Delays
As well as the usual Christmas rush causing a heavy load on delivery services, Coronavirus-related staff shortages and increased online ordering may add extra delivery delays this year.We'd recommend ordering a few days before the last possible dates listed below, to avoid disappointment.
For more COVID-19 related information please see this page.
Last order dates
If you require your order before Christmas, please make sure the items you order are listed as 'in stock' on the website. Depending on the delivery service you choose at the checkout, your order needs to be placed before the times and dates listed below:
| Delivery service selected | Last order time & date |
| Royal Mail 2nd Class Post | 3:00pm, Fri 18th Dec |
| Royal Mail 1st Class Post | 3:00pm, Mon 21st Dec |
| Royal Mail Tracked 24 | 3:00pm, Tue 22nd Dec |
| Royal Mail Special Delivery (Next Working Day) |
3:00pm, Tue 22nd Dec |
| Next Working Day Courier (Usually shipped by DPD) |
3:30pm, Wed 23rd Dec |
| Royal Mail Special Delivery (Saturday Delivery) |
3:00pm, Fri 18th Dec |
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Orders to 'highlands and islands' destinations should be placed at least 2 days sooner
to guarantee delivery. Also please allow extra time if weather becomes inclement during the Christmas period. |
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Please note, these are the latest possible dates for postage that the delivery services expect to be able to deliver in time for Christmas.
We would strongly recommend placing your order before these dates if possible, as bad weather, COVID-19 related issues or any problems with the delivery services could cause additional delays.
Opening times and expected deliveries
The table below shows details of which days we are open, and expected delivery times for orders placed before our order cut-off times on each day if you place an order with a next-working-day service (and the order is not being delivered to a 'highlands & islands' destination).
| Order date | Are we open? | Expected delivery date (next working day shipping) |
| Wed 23rd Dec | Yes | Thu 24th Dec |
| Thu 24th Dec | Until 1pm | Wed 30th Dec |
| Fri 25th Dec | No | Wed 30th Dec |
| Sat 26th Dec | No | Wed 30th Dec |
| Sun 27th Dec | No | Wed 30th Dec |
| Mon 28th Dec | No | Wed 30th Dec |
| Tue 29th Dec | Yes | Wed 30th Dec |
| Wed 30th Dec | Yes | Thu 31st Dec |
| Thu 31st Dec | Until 1pm | Mon 4th Jan |
| Fri 1st Jan | No | Mon 4th Jan |
| Sat 2nd Jan | No | Mon 4th Jan |
| Sun 3rd Jan | No | Mon 4th Jan |
| Mon 4th Jan | Yes | Tue 5th Jan |
Please note, although the postal and courier services are operating between Christmas and New Year, there may be backlogs in their systems, which may cause a slight delay to next working-day deliveries.
If you urgently need an item between Christmas and New Year we recommend ordering for delivery before Christmas.
All deliveries will resume as normal on Tuesday January 5th.
Please click here to return to the home page, or here to return to your shopping basket.