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Information

About us

Thank you for visiting Gendan Automotive Products.
Gendan Limited is a UK-based company specialising in high-tech car diagnostic tools and systems. We are located in Swansea, South Wales.
We are a growing internet-based business aiming to provide professionals and home-users alike with a wide (and growing) range of advanced diagnostic products.

Good value, fast service

We pride ourselves in offering an ever-expanding choice at good value, and in ensuring that products reach you quickly.
How often do you order from mail-order or internet companies, only to find that your products will take 28 days to arrive? If products are in stock, they normally leave us on the same working day. We offer several shipping options at the checkout, and show you when we'd expect your order to arrive.

We also don't try to hide any postage/packaging costs from you, as many websites do - all of our product pages show the price you pay including delivery and VAT. There will be no surprise extras to pay when you place your order. We also do not add any credit/debit card surcharges.

Ordering from us

As we are a mail-order and internet business, we are set up to accept orders online or by phone.
If you are concerned about ordering online, or would feel happier talking to one of us before placing an order, please call us on any weekday between 9:30am and 5:30pm. You can reach us on 01792 588002.

Our team

We are a small team, but between us we have a great deal of business and automotive diagnostic experience.

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How to order

You can order from us by any of the following means:

Online

You can browse our product pages, email us any questions you have about our products, add products to your basket and buy directly from our website.
On our mobile site (which you are currently viewing) we only accept payments by PayPal.
If you switch to our desktop site, we accept online credit and debit card payments through a secure, PCI-DSS compliant third-party payment processor (Sage Pay), or again we accept PayPal.

Telephone

You can call us between 9:30am and 5:30pm UK time to place your order.

Fax or post

Using the desktop version of our website, you can generate a printable order form. When you have printed the form, you complete your credit or debit card details. You can then fax or post it to us.
We can also accept cheque orders by post, however we have to allow 10 working days for cheques to clear before we ship your order.

We aim to process all orders within one working day of receipt.

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Privacy policy including cookies

Whether you buy from us, contact us with an enquiry or subscribe to our mailing list, we will NOT sell or rent your details to third parties.
We may contact you from time-to-time by email or post to provide you with details of new products or services, with details of special offers or with information we believe may be of interest to you.

You may leave our mailing list at any time. On all mailings from us, instructions will be provided on how to do this. You may also contact our sales team to request that you are removed from future mailings.

Our website, like most on the internet, uses cookies - some to perform basic essential tasks such as keeping track of your shopping basket, and others which perform less essential tasks.
We don't share any personally identifiable data with any 3rd parties.

For full details of what cookies we use, how we use them, and how to opt out of the non-essential cookies, please see our cookies page.

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Shipping, postage and packing

We currently only ship goods to addresses in the United Kingdom.
Our product prices include shipping to UK addresses.

Where products are in stock, and orders are placed before our shipping cut-off times, the order will normally be shipped same working day.
We give you an indication of when the cut-off time is once you select a shipping option in the basket.

We offer a variety of delivery services, depending on the weight and value of the products, one of which will always be free.
In general the free service is Royal Mail 2nd Class post for items under £30, 1st Class for items under £100 and a next working day courier service for more expensive items.
Next working day items are usually sent by DPD, FedEx or Royal Mail Special Delivery, depending on the type of product and the delivery destination.

If you select an upgraded shipping service at the checkout, we will send your order by that service (or by an equivalent or better service if the service you select is not available to your delivery address).
In most cases, a signature is required on delivery.
We reserve the right to alter the postage and packing costs on any order - we will however notify you if we do so, before processing your order.

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Payment information

On our mobile website we only accept payment by PayPal, as this offers a secure payment method that is quick and easy to use on a mobile broswer.

On our main desktop website we accept payments by the following methods:
  • Credit card or debit card. Online payments are processed securely through our third-party payment provider (Sage Pay).
    Card details are encrypted using 128-bit SSL connections, and Sage Pay are fully PCI-DSS compliant.
    (Please note that as a fraud-reduction measure, we can ONLY ship goods to the registered card billing address for credit/debit card orders)
  • PayPal
    (You must select an address which is "confirmed" on your account)
  • Cheque by post
    (We have to allow 10 working days for cheques to clear before shipping cheque orders)
  • Bank transfer
When placing your order, you can select the payment method to use.

If you do not wish to enter your payment card details online, you can print the order form - this will allow you to complete your payment details by hand and to post or fax your order to us. Or simply give us a call on the number above, and we'll be happy to help.

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Returns information

General

Returns can only be made by prior agreement with Gendan Limited.

Any product returned to us must be returned with all associated items originally sent as part of the product and in the same packaging, unless otherwise agreed with Gendan Limited.

You should return any product to us via a suitably insured means based on the value of the product. You should retain any receipt confirming the return. If returned products are lost we will not be liable for them.

Software can only be returned if the seal on the product is completely intact. In the case of downloaded software, the software must not have been activated, or activation codes requested.
The only exception to this is if the product is faulty or misdescribed. Should this be the case, please contact us.

Unwanted Goods - within 14 days of delivery

Orders placed on or after June 13th 2014 are covered by the 'The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013' (which replace the Distance Selling Regulations).

These regulations give you a 14-day 'cooling-off period', beginning the day after your order is received.
Within this 14 day period, you have the right to cancel and return the order without penalty, subject to the following conditions:
  • The regulations allow you to inspect your purchase to the same extent as you would be able to in a shop, before deciding whether to keep it. They do not entitle you to use the product.

  • The product(s) must be returned to us complete, un-used, and in as-new condition.

  • If the products are returned complete and unused, we will refund your original purchase price including the basic (free) shipping option. We are not required to refund any charges for shipping upgrades selected at the time of purchase.

  • The customer is responsible for the costs associated with returning the order to us.

  • If a product has been used, we have the right to deduct a reasonable amount from the refund to reflect the reduction in resale value of the product.

  • We supply some products in a clear (transparent), sealed plastic bag, to allow them to be inspected as if in a shop, while guaranteeing they are not used. If such a product is returned once the bag has been opened, it will be considered used (even if there are no visible signs of damage), and so a reasonable proportion of the value will be deducted from the refund.

  • In the case of products which cannot be re-sold once they have been used (e.g. car oxygen sensors and ignition coils), if the product is returned once the sealed bag has been opened, we have the right to deduct 100% of the product value from the refund, as the returned part has negligible resale value. These products will have a warning label regarding this attached to the bag.

  • Products supplied digitally (e.g. software downloads) are covered by the regulations, however the regulations stipulate that we must not begin supply (i.e. provide activation codes) for a digital product purchase until 14 days after the purchase has been made - essentially bypassing the cooling-off period.
    By requesting activation details for a digital purchase within the 14 day period, you acknowledge that you waive your right to cancel under the regulations.

  • Should you wish to cancel your order within the cooling-off period, we have a standard cancellation form including instructions available here (pdf format).
    There is also an HTML-based version of the form itself here.
    You may use this to inform us of your decision to cancel within the 14-day period.

  • After contacting us for a return, please wait for a reply. We will issue you with an RMA number, to ensure your return is tracked correctly when we receive it.

  • If you decide to return your order, you must return it to reach us no later than 14 days after you inform us of your intention to return, or 14 days after we issue you with an RMA number, whichever is the later.

  • Should the product(s) supplied be faulty or incorrectly supplied, different regulations apply. See the "Damaged, Defective or Faulty Goods" section below.

Unwanted Goods - more than 14 days after delivery

We are not obliged to accept the return of an unwanted good after the 14-day cooling-off period mandated by the Consumer Contracts Regulations has expired - we are entitled to accept returns at our discretion. Contact us to find out if this is possible for your case.

Any goods returned must be unopened and in a re-saleable condition, and will be subject to a minimum administration and handling fee of 20% of the invoice value. You will be responsible for the cost of safe carriage back to us.

Postage and packing costs are non-refundable.

Damaged, Defective or Faulty Goods

Gendan Limited will repair or replace any product that has failed in normal usage as long as the product has been used as intended and does not, on examination, display any signs of misuse.

Should we attempt to repair the product and find that no inherent manufacturing fault exists, we will return the product to you and charge you 20% of the product's selling price to cover the cost of the testing process.

If you are dissatisfied with the quality of the goods or the goods are damaged or wrongly supplied, you must give written notice to Gendan Limited within 7 working days of delivery. We will arrange as our option to refund or replace the goods.

Should you need to return a product due to an error on our part we will exchange or refund the product for you. We will also refund any reasonable associated carriage costs.

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WEEE information

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

Gendan Limited is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

For further information on our WEEE and environmental policies, please click here.

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General information, including use of the website

We will not ship any goods until payment has been received (and cleared) in full. We will also not charge your payment card until your order is processed.

Placing an order through this website does not guarantee that goods will be dispatched and does not create a commitment on our part (or yours) to complete the transaction. No payment will be taken until an order is dispatched.

We do not guarantee that the prices quoted on the website are correct. If you place an order and are shown an incorrect price, we will contact you to inform you of the correct price. We are not obliged to sell at the incorrect price.

Use of this website is at your own risk. We cannot be held responsible for lost orders.

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